Incorporated by reference into the Partnership Agreement
Workfree Limited (trading as PAIDD) | Company Number: 13799043
128 City Road, London, EC1V 2NX, United Kingdom
hello@paidd.io | www.paidd.io
These General Terms and Conditions ("General Terms") govern access to and use of PAIDD's early payment discount platform ("Platform"). They are incorporated by reference into the Partnership Agreement between PAIDD and the Customer.
For Properties on decentralised billing: by accepting these General Terms and providing payment details, the Property agrees to pay fees directly to PAIDD as specified in the applicable Partnership Agreement and is bound by the relevant obligations herein.
PAIDD provides an early payment discount platform enabling suppliers to request early payment in exchange for dynamic discounts set by the Customer. The Platform includes:
The service is free and voluntary for suppliers.
Subject to these General Terms, PAIDD grants the Customer a non-exclusive, non-transferable right to access the Platform for internal business purposes. This licence extends to the Customer's Administrators, Properties, and Users.
The Customer, Properties, and Users may not:
The fees payable by Customer, including their structure, rate, and timing, are defined in the Partnership Agreement. These General Terms do not specify fee amounts or types. All fee obligations are governed by the terms set out in the Partnership Agreement.
Valid payment details must be provided and verified before account activation. All fees are collected via card payment processed by Stripe. Under centralised billing, fees for all Properties are consolidated and charged to the Customer's card on file. Under decentralised billing, each Property must accept these General Terms and provide valid payment details before activation; Properties are charged directly for their own fees and the Customer remains jointly liable for unpaid Property fees.
All fees exclude VAT and applicable taxes. The Customer is responsible for all taxes unless a valid exemption certificate is provided. PAIDD will add VAT where legally required.
Failed payments will be retried automatically. Accounts with outstanding payments may be suspended until resolved. PAIDD may recover collection costs and legal fees for persistent non-payment.
Success fees are calculated from Platform records, which are the definitive record of early payment discounts captured. The Customer may query an invoice within 30 days of issue, and PAIDD will provide supporting data.
This Agreement runs for the term specified in the Partnership Agreement, renewing automatically unless terminated in accordance with this clause.
Either party may terminate with 30 days' written notice prior to a renewal date. Any fees paid in advance are non-refundable on early termination unless otherwise stated in the Partnership Agreement.
Either party may terminate immediately for:
Upon termination:
The Customer and Properties agree to:
The Customer and Properties must fulfil all payment obligations to suppliers. When an early payment request is accepted, the Customer commits to pay by the accelerated date specified. The discount may not be taken if unable to pay by the accelerated date. Failure to honour early payment commitments may result in Platform suspension, a requirement to refund incorrectly taken discounts, or termination for repeated violations.
Where the Customer manages multiple Properties, the Customer and Properties are jointly and severally liable for each Property's compliance with supplier payment obligations, refunds owed to suppliers due to any Property's breach, and all fees owed to PAIDD. If a Property fails to pay fees, PAIDD may seek payment from the Customer.
PAIDD monitors early payment commitments and reserves the right to notify affected suppliers and facilitate dispute resolution. PAIDD may suspend individual Properties for violations without affecting other Properties.
When an early payment discount is agreed, PAIDD generates a credit note on behalf of the supplier reflecting the discount, and makes it available to the Customer and the supplier simultaneously through the Platform. Where the Platform is integrated with the Customer's accounting or ERP system, credit notes are posted directly to the Customer's ledger. The Customer authorises this posting when it launches an early payment programme; individual credit notes do not require separate approval. The Customer accepts credit notes generated through the Platform as the record of the discount, and accepts corresponding debit notes where an early payment is cancelled or rescheduled. The Customer is responsible for reconciling these documents in its own accounting systems and for the correct tax treatment of discounts in its own jurisdiction.
The Customer may add Properties at any time via the dashboard. For decentralised billing, each Property must accept these General Terms and provide valid payment details before activation.
The Customer may remove Properties from active use at any time with no penalty, and remains responsible for any outstanding fees for removed Properties.
If the Customer sells or disposes of a Property, the Customer must notify PAIDD within 30 days. The Agreement terminates for that Property. The Customer remains responsible for any outstanding fees.
PAIDD retains all intellectual property rights in the Platform, including software, algorithms, designs, documentation, and trademarks. Nothing in these General Terms transfers any IP rights to the Customer.
The Customer retains ownership of Customer Data and grants PAIDD a licence to use it to provide and improve the Platform, and as set out in clause 10.6.
The Customer assigns to PAIDD all rights in any feedback, suggestions, or ideas provided regarding the Platform, for product improvement purposes.
Both parties comply with the UK GDPR, the EU General Data Protection Regulation (EU GDPR) and the Data Protection Act 2018, as applicable. PAIDD's Privacy Policy at www.paidd.io/legal/privacy-policy applies.
PAIDD's Data Processing Agreement at www.paidd.io/legal/data-processing-agreement applies to all processing of personal data under these General Terms.
Personal data transferred from the European Economic Area to PAIDD's systems in the United Kingdom is transferred on the basis of the European Commission's adequacy decision for the United Kingdom of 19 December 2025. Where personal data is transferred to a country without an adequacy decision, appropriate safeguards are put in place.
PAIDD implements appropriate technical and organisational security measures, including encryption in transit (TLS 1.2 or higher), single-use sign-in codes, audit logging, error and security-event monitoring, and secure cloud infrastructure hosted in the UK (DigitalOcean, London) and the EU (AWS, Stockholm). See our Trust Centre at www.paidd.io/trust-center for further detail.
In the event of a personal data breach affecting Customer data, PAIDD will notify the Customer without undue delay and in any event within 24 hours of becoming aware.
PAIDD may use Customer Data to create anonymised, aggregated data that does not identify the Customer, any Property, any supplier or any individual. Aggregated data is not Customer Data. PAIDD owns aggregated data and may use it to improve and develop its products and services, and for benchmarking and analytics. This clause survives termination.
Active data is retained during the term. Post-termination, 30 days read-only access is provided for export. After that period, Customer Data is deleted or returned, at the Customer's choice, unless retention is required by law. PAIDD's own accounting records relating to fees charged to the Customer are retained for 6 years as required by UK tax law; this does not extend to Customer Data.
PAIDD uses GDPR-compliant sub-processors as listed in the Data Processing Agreement. PAIDD will give the Customer notice of any intended addition or replacement of a sub-processor, and the Customer may object on reasonable data protection grounds.
Where the Customer manages multiple Properties, the Administrator has full access to all Property data for consolidated reporting. Properties cannot access other Properties' data unless granted permission by the Customer.
PAIDD warrants that Platform availability will be 99.5% excluding scheduled maintenance, that services will be provided with reasonable skill and care, and that the Platform will perform substantially as described.
The Customer warrants that it has authority to enter the Agreement and bind the organisation and Properties, that Customer Data does not violate laws or third-party rights, that billing information is accurate, and that it is responsible for all User activities.
Support is available via in-platform AI assistant, 24 hours a day, and by email at hello@paidd.io. Human support is available during UK business hours, 9am to 5pm GMT, Monday to Friday. Requests outside business hours are addressed on the next business day.
Services are provided as-is without additional warranties. PAIDD does not provide financial, legal, or tax advice.
Neither party excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any matter that cannot be legally excluded.
Neither party is liable for indirect, consequential, or special damages including lost profits, business interruption, wasted management time, or loss of data beyond data protection obligations, even if advised of the possibility of such damages.
Each party's total liability is limited to the total fees paid during the 12 months preceding the claim.
PAIDD will indemnify the Customer against third-party claims that the Platform infringes intellectual property rights, provided the Customer promptly notifies PAIDD in writing, grants PAIDD control of the defence and settlement, and provides reasonable cooperation.
The Customer will indemnify PAIDD against claims arising from the Customer's or any Property's breach of these General Terms, from Customer Data violating laws or third-party rights, or from misuse of the Platform by the Customer, Properties, or Users.
Both parties agree to protect confidential information with reasonable care, to use it only for the purposes of the Agreement, to limit disclosure to employees with a need to know, and to return or destroy it upon termination. Either party may disclose confidential information where required by law, with advance notice to the other party when legally permissible. This clause does not restrict PAIDD's use of data under clauses 9.2 and 10.6.
Upon termination, PAIDD provides data export in standard formats (CSV, Excel, PDF), a 30-day window with read-only access, and transition assistance on a time-and-materials basis if requested. After the 30-day window, Customer Data is deleted or returned, at the Customer's choice.
Neither party is liable for delay or failure to perform due to Force Majeure. The affected party must notify the other promptly. Either party may terminate if Force Majeure continues for more than 28 days.
Notices under these General Terms or the Partnership Agreement must be in writing and sent to the other party's registered address, or by email to the address each party designates for this purpose. Notice is deemed given on delivery, or on the next business day if sent outside business hours.
Where these General Terms conflict with the Partnership Agreement, the Partnership Agreement prevails.
PAIDD may update these General Terms on 30 days' notice by email or Platform notification. Continued use after the notice period constitutes acceptance. Material changes require the Customer's affirmative consent.
Neither party may assign or transfer this Agreement without the other's prior written consent, such consent not to be unreasonably withheld. Either party may assign to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all assets, on written notice.
The Partnership Agreement and these General Terms constitute the entire agreement between the parties regarding the Platform.
If any provision is held invalid, the remaining provisions continue in effect.
A person who is not a party has no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
These General Terms are governed by English law and the exclusive jurisdiction of the English courts. Disputes will be addressed through 30 days' good faith negotiation, then mediation, before litigation in the courts of England and Wales.
For questions about these General Terms, contact hello@paidd.io.